About this policy
Byfleet Ltd (“Byfleet”, “we”, “us” or “our”) respects your privacy. This policy explains what personal information we collect through this website, why we collect it, how we use and disclose it, and how you can ask to access or correct it.
Information we collect
We may collect information that you provide through an enquiry form, by email or by phone, including your name, business name, phone number, email address, location, vehicle or equipment details, registration, preferred service date and information about the work you require.
When you use this website, Google Analytics may collect technical and usage information such as your device and browser type, approximate location, pages viewed, referral source, interactions and cookie or similar identifiers. We do not ask you to include sensitive personal information in an enquiry form.
Why we collect and use information
We use personal information to respond to enquiries, prepare quotes, arrange and provide services, communicate about work, maintain customer and business records, improve our website and services, measure website performance, protect the website, and meet legal or regulatory obligations.
Providing information through our forms is voluntary. If you do not provide the required contact and job details, we may be unable to respond to your enquiry or arrange the requested service.
Who may receive information
We may share information with Byfleet staff and contractors who need it to respond to or complete your request, and with trusted providers that support our website hosting, security, email delivery, analytics, information technology and professional services. We may also disclose information where required or permitted by law.
We do not sell personal information. Some service providers, including Google, may process information outside New Zealand. We take reasonable steps to use providers with appropriate privacy and security protections.
Google Analytics and cookies
We use Google Analytics only when you select “Accept analytics” in our cookie banner. It helps us understand how people find and use the website, which pages are useful and whether an enquiry has been completed. Google Analytics uses cookies and similar technologies to collect usage information. Enquiry-form contact details are not sent to Google Analytics.
You can accept or decline analytics and change your selection at any time using Cookie settings in the website footer. You can also limit or delete cookies using your browser settings or use the Google Analytics opt-out browser add-on. Declining analytics will not prevent you from contacting Byfleet or using the enquiry forms.
Storage, security and retention
We use reasonable administrative and technical safeguards to protect personal information against loss, unauthorised access, misuse or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
We keep information only for as long as reasonably necessary for the purpose for which it was collected, our business and customer-service requirements, and any applicable legal or accounting obligations. Information that is no longer required is deleted or securely disposed of where practicable.
Your access and correction rights
You may ask whether we hold personal information about you and request access to or correction of that information. Contact us at accounts@byfleetltd.co.nz and provide enough detail for us to identify the relevant information.
If you have a privacy concern, please contact us first so we can address it. You may also contact the Office of the Privacy Commissioner.
Changes to this policy
We may update this policy when our website, services, providers or legal obligations change. The latest version will be published on this page with its updated date.